The Problem
You start to write your accomplishment bullets for your performance review. The stress! The time! You’ve opened up a blank doc to start writing, and you stare at the page…stuck.
The Big Small Thing
Nail your accomplishment bullets by articulating your ROI:
Role
Objective
Impact
While this acronym is a play the traditional definition of ROI, this tip is a great Return On Investment for your career too.
Consider These Two Options…
Option A: Worked on technical troubleshooting insights, which helped reduce customer headaches by going deep on bugs. Improved the product by giving feedback to Engineering and sharing examples. Actioned many bugs & feature requests.
Option B: Led 9 technical specialists to deep dive 276 top-customer troubleshooting issues. Filed 14 new bugs and feature requests to Engineering to reduce customer pain points. 8 were implemented, which led to an 23% increase in customer satisfaction y/y.
Option B, please!
Because it has…
Role = Leader
Objective = Reduce customer pain points
Impact = 8 customer solutions implemented; 23% increase y/y.
Everything in ROI makes it easier for your manager to represent your work, and numbers are sticky. Granted, the example above has compelling facts, but your numbers don’t have to be fancy. You can measure what you think is immeasurable with every-day stats like:
- Increase or reduction of X: hours, meetings, documents, pitches, dollars, features, bug fixes, pitches, you name it
- Time you saved your company or customers
- Number of people you influenced
How This Helps You Get What You Want
Doing your job is half the battle. How you talk about it is the other half. The latter is often as important to convince your leadership that you are a high-impact performer. This influence factors in when your boss and their boss are deciding who gets a raise or a promotion.
